Peabody is one of London’s largest housing associations and manages properties across 26 boroughs. In order to maintain and improve the vast range of buildings, the majority of which are over 100 years old, in 2013 Peabody launched its 10-year Quality Homes programme.
Building Solutions, the construction arm of VINCI Facilities, was chosen to deliver the programme across c. 29,000 London properties.
As the various housing estates remain occupied throughout the works, Building Solutions ensures a strong focus on minimising disruption. Daily door-to-door visits by resident liaison officers ensures residents remain informed and involved, while just-in-time deliveries reduce local traffic congestion, especially during the school run.
Beyond their contractual duties, the team are prepared to go the extra mile. During a gas outage on one of Peabody’s estates, the site team were mobilised within 24 hours and began installing temporary electric cookers for residents while some staff even donated their time to cook for residents in the community centre.